Frequently Asked Questions

  1. I keep getting an error message stating the account and phone number don’t match when I attempt to register my account

    Send an email to with your account number, name, associated business if applicable and the phone number on file.  We will check to ensure all information is current and accurately reflected in our system

  2. I am already enrolled in automatic payments, do I need to sign up?

    Yes, you will still be able to continue with the automatic payments by selecting the checkbox labeled automatic payments under your profile page.

  3. Normally, I pay by check/cash, is there any reason for me to be signing up?

    If you are paying by cash or check, please continue to submit payments as you always have.  We still encourage you to register with our new payment site as you can look at your account balance and payment history

  4. My account balance is incorrect, who should I contact regarding this?

    We ask that you send an email to our explaining the situation and include a contact number in case we need to contact you.

  5. I got a new credit card/current card is out of date.

    After you register and create a payment profile, you can update your credit card information with the new card number and any other required information.

  6. Is the payment portal secure?

    Absolutely.  After you have registered your account, the next step is to create your payment profile – this is where your card information will be entered.  When establishing your payment profile, a window with a lock in the URL will pop-up.  This window is linked to our credit card processor and certified to accept and safeguard your payment information.